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Privacy Policy

Privacy Policy — Casa Craft Ltd.

 

Effective Date:  January 1st, 2020.

 

Casa Craft Ltd. (“Casa Craft,” “we,” “us,” or “our”) is committed to protecting your personal information and maintaining your trust.

This Privacy Policy describes how we collect, use, disclose, and protect personal information from purchasers, rental applicants, and individuals engaging with us through our website, subdomains, and social media channels (collectively, the “Casa Craft Sites”).

 

By using any of the Casa Craft Sites, you agree to this Privacy Policy and our [Terms of Use].

 

1. What Personal Information We Collect

 

We may collect personal information such as:

 

  • Name, email address, mailing address, and phone number;

  • Date of birth, occupation, or principal business;

  • Residency status and government-issued identification information;

  • Social media handles and communication preferences;

  • Information provided during registration, inquiries, purchases, or rental applications;

  • REALTOR® status or professional affiliation; and

  • Any other information you voluntarily provide to us.

 

We may also collect information related to your engagement with Casa Craft, such as participation in social media campaigns, contests, or customer care communications, as required by applicable laws.

 

2. How We Collect Personal Information

 

We collect personal information directly from you, or from third parties acting on our behalf, when you:

 

  • Register for project updates or newsletters;

  • Submit an inquiry about a property or service;

  • Apply to rent or purchase a property;

  • Participate in surveys, promotions, or social media activities; or

  • Interact with our websites and online platforms.

 

We also collect certain technical information automatically—such as browser type, device details, and pages visited—using cookies and similar tools to enhance your browsing experience. (See “Cookies” below.)

 

3. How We Protect Your Information

 

Casa Craft takes your privacy seriously.

We use commercially reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or loss.

 

All third-party service providers who handle data on our behalf are required to maintain security measures consistent with this Privacy Policy.

 

However, no online system is completely secure. You are encouraged to keep your account credentials confidential and contact our Privacy Officer immediately if you suspect unauthorized access.

 

4. How We Use and Disclose Personal Information

 

We use and disclose your personal information for purposes such as:

 

  • Identifying and communicating with you;

  • Providing project or property updates;

  • Managing inquiries, transactions, and rental applications;

  • Completing or facilitating real estate purchases or leases;

  • Sending newsletters, marketing materials, or event invitations (with your consent);

  • Fulfilling legal, tax, or regulatory obligations (including anti–money laundering requirements); and

  • Conducting internal research, analytics, and business development.

 

We may share personal information with:

 

  • Our affiliates and related companies;

  • Service providers and contractors acting on our behalf;

  • Your authorized representatives or advisors; and

  • Government authorities, when required by law.

 

Aggregate or anonymized data may be used for internal analysis or shared with third parties, but this data does not identify you personally.

 

5. Cookies and Website Tracking

 

When you visit the Casa Craft Sites, we may use “cookies” or similar technologies to improve functionality, customize your experience, and understand website usage patterns.

 

Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies, but doing so may affect certain website features.

 

By using our Sites, you consent to our use of cookies as described in this Policy.

 

6. Retention of Personal Information

 

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements.

When information is no longer required, it is securely deleted or anonymized.

 

7. Keeping Your Information Up to Date

 

We rely on you to provide accurate information.

If your personal details change, please contact us to update our records so we can continue providing you with relevant information and services.

 

8. Your Rights

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You have the right to:

 

  • Withdraw your consent to our use of your personal information (subject to legal and contractual obligations);

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails;

  • Access or request a copy of your personal information; and

  • Request correction of inaccurate or incomplete information.

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Requests must be made in writing to our Privacy Officer. We may require proof of identity before fulfilling requests and may charge a reasonable fee, which we will disclose in advance.

If access is denied, we will explain why and inform you of your available options.

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9. About This Policy

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This Privacy Policy is governed by British Columbia’s Personal Information Protection Act (PIPA) and reflects Casa Craft’s commitment to privacy, transparency, and accountability.

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We may update this Policy from time to time. Changes will be posted on our website with the updated effective date.

 

10. Contact Us

 

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us on the contact page. 

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